Shipping Policy

Thank you for shopping with Penguin Skincare. We are committed to delivering your orders quickly and safely.

Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard delivery within Pakistan usually takes 3-7 business days depending on your location.
• Delivery times may vary during holidays, sales periods, or due to courier delays.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and selected shipping method.
• Free shipping promotions may be offered from time to time and will be clearly stated on our website.

Order Tracking

• Once your order has been shipped, you will receive tracking information via email or SMS where available.

Delivery Issues

• Please ensure that your shipping address and contact details are correct when placing an order.
• Penguin Skincare is not responsible for delays or failed deliveries caused by incorrect customer information.

Damaged Packages

• If your order arrives damaged, please contact us within 48 hours of receiving the package and provide photos of the damaged item and packaging.

International Shipping

• Currently, Penguin Skincare ships within Pakistan only. International shipping may become available in the future.

Contact Information

For any shipping-related questions, please contact us:

Email: penguinskincare74@gmail.com
Website: www.penguinskincare.com