Return&Refunds Policy

At Penguin Skin Care, customer satisfaction is our priority. Please read our Return & Refund Policy carefully

 Return & Exchange Window

Customers must request a return, exchange, or report any issue within 48 hours of receiving their order.

 Eligible Returns

Products may be eligible for return or exchange if:

• The item received is damaged 
• The wrong product was delivered 
• The product is defective 

 Non-Eligible Returns

• Opened or used products 
• Change of mind after purchase
• Products damaged due to improper use

How to Request a Return

Please contact us within 48 hours of delivery and provide:

• Your order number 
• Clear photos of the product 
• A brief description of the issue 

 Refunds

Once your request is approved, your refund will be processed within 5–10 business days through the original payment method or an agreed alternative.

 Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part.

Thank you for choosing Penguin Skin Care!