Return & Refund Policy

At Penguin Skincare, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

• Products can be returned within 14 days of receiving your order.
• Items must be unused, unopened, and in their original packaging.
• For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refunds

• Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
• Approved refunds will be processed to your original payment method within 5-10 business days.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare products
• Gift cards
• Promotional or clearance items

Order Cancellation

Orders may be cancelled within 15 minutes of placement. Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: support@penguinskincare.com
Website: www.penguinskincare.com

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